Last updated 21 September 2026
ORCA Internet Ltd, company number 16587073, operates this website. You can contact us at info@orcainternet.co.uk or write to 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
Our enquiry forms request your name, email address, service or project subject and message. A telephone number is optional. Please only include information needed to discuss your enquiry, and do not send passwords, payment card details or sensitive personal information.
Enquiries are sent to our business email inbox. Providing contact information allows us to respond; without it, we may be unable to help with your request. Sending an enquiry does not subscribe you to a newsletter.
We use enquiry information to respond to questions, understand project requirements and discuss requested services. Where you request a proposal or services, this may involve steps at your request before entering a contract. General business correspondence and protection of the website are based on our legitimate interests in communicating with prospective customers and maintaining a secure service.
The website uses a hashed network address and a submission timestamp to limit repeated form submissions. Hosting infrastructure may also record technical request information, such as network addresses, requested pages and response codes, to operate and troubleshoot the website.
Information may be handled by people responsible for your enquiry and by hosting and email providers needed to operate the service. We may also disclose information where required by law.
The period for keeping correspondence depends on whether the enquiry remains active, whether it leads to a customer relationship, and any applicable record-keeping or dispute-resolution requirements. You can contact us to ask about the information held for your particular enquiry, its retention or the service providers involved.
The enquiry form does not require a visitor cookie. This version of the website does not include an analytics or advertising tracking script. Map links open an external website only when you choose to follow them; that provider applies its own privacy practices.
Depending on the circumstances, you may request access to your personal information, correction, erasure, restriction of processing or portability, and you may object to processing based on legitimate interests. Contact info@orcainternet.co.uk to make a request. We may need to verify your identity before responding.
You can also raise a concern with the UK Information Commissioner's Office: contact the ICO.
