Strategy & Creative ยท 21 of 22

UI/UX Design & User Research

User research, prototypes and interface design for websites and applications.

What we help you achieve

Good interface design starts with what people are trying to accomplish. We review the task, the context and the points where users hesitate or make mistakes, then turn those findings into clearer journeys and interfaces. Research, prototypes and usability feedback help the team resolve important questions before committing to development.

Who this service is for

For businesses designing a new digital product, improving a difficult workflow or preparing clearer requirements for a development team.

What your project can include

Your proposal confirms the deliverables selected for your project.

  • A research or discovery plan focused on the users and decisions in scope.
  • Journey maps and prioritised usability issues or design requirements.
  • Wireframes and interactive prototypes for agreed screens and states.
  • Interface specifications and developer handover, including relevant accessibility considerations.

Scope, timing and budget

The number of journeys, screen states and access to representative users affect the scope. Research recruitment and incentives are agreed separately where needed. We distinguish observed user behaviour from internal assumptions, and prototype validation from testing a completed production implementation.

Example engagement

How a project like this can run

An account onboarding journey could be prototyped with clearer instructions, visible progress and recoverable errors, then reviewed with representative users before the development team builds it.

Illustrative scope, not a reported client result. Your project is defined after discovery.

Questions about this service

Can you work with our existing design system?

Yes. We review the current components and conventions before proposing changes. The scope can focus on missing states, inconsistent patterns and specific journeys while preserving the established identity.

Does the design service include development?

Development can be included as a separate workstream. A design-only engagement defines the prototype, specifications and handover the implementation team will receive.

Related services

Start with your current challenge

Tell us what you want to improve, which systems are involved and any deadline you are working towards. We will review the enquiry and contact you to clarify the brief and arrange a suitable next step.

Discuss this service

Read about pricing, ownership and working with ORCA