Project, pricing and support questions

Our focus is small and medium-sized businesses, online retailers and service businesses that need practical support with websites, software, connected systems and digital marketing. We can work on a defined project or support an internal team with a specific area of delivery.

We discuss your current setup, the problem you want to solve and your priorities. The first conversation helps establish whether the project is a fit and what further discovery is needed. A detailed audit, strategy document or implementation is a separate scope, explained before paid work begins.

Pricing depends on the deliverables, complexity, integrations, available content and support requirements. After discovery, the proposal sets out the scope, milestones and relevant third-party costs. Ongoing work has its own coverage and commercial terms; there is no single price that fits all 22 services.

Website maintenance, managed IT and security monitoring can be scoped separately. Coverage hours, priorities and response expectations are written into the agreement. 24/7 security coverage applies only where explicitly contracted; it is not automatically included with a website, marketing or consultancy project.